At Buddhu, we want you to love your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following policy carefully before requesting a return.

1. Return Period

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return, the product must generally be:

• Unused
• Unworn
• Unwashed
• In its original condition
• In the original packaging where applicable
• Accompanied by proof of purchase

Items that show signs of use, washing, alteration, damage, or wear may not be eligible for return.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the damage or defect
• Photographs of the packaging when relevant

Our team will review your request and provide instructions for the next steps.

3. Incorrect Product

If you receive a product that is different from what you ordered, please contact us within [X days] of delivery.

After verification, we may offer a replacement, exchange, or refund depending on the circumstances.

4. Items That Cannot Be Returned

For hygiene, customization, or product-specific reasons, certain items may not be eligible for return.

These may include:

• Used or worn products
• Washed products
• Altered or customized products
• Products damaged after delivery due to customer handling
• Products without original packaging where required
• Sale or clearance items, where stated
• Personalized products
• Other products specifically identified as non-returnable on the product page

5. Exchange

If you would like to exchange an eligible product for another size, color, or item, please contact us.

Exchanges are subject to product availability and may be subject to additional shipping costs.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed using the original payment method whenever possible.

Please allow [X business days] for the refund to appear in your account after processing. The exact time may vary depending on your payment provider or bank.

7. Return Shipping Costs

If the return is due to our error, such as receiving a defective, damaged, or incorrect product, we may cover the applicable return shipping costs.

For returns due to customer preference, incorrect size selection, change of mind, or other reasons not caused by us, the customer may be responsible for return shipping costs.

8. Sale Items

Products purchased during sales, promotions, or clearance events may have different return conditions.

Please check the product or promotion details before completing your purchase.

9. How to Request a Return

To request a return, contact us at:

Email: [your email address]

Please include:

• Order number
• Customer name
• Product name
• Reason for return
• Photos/videos where applicable

Our team will review your request and provide further instructions.

10. Refund Delays

If you have not received your approved refund after the stated processing period:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Contact us if the refund is still not visible.

11. Contact Us

For questions about returns, exchanges, or refunds:

Buddhu
Email: [your email address]
Phone: [your phone number]